Services

As well as:

Dragon IT Support also offers the following systems, for office or home users:

Dragon IT Support MailGuard

Enterprise Level Antispam and Antivirus System

Enterprise Level Email Sanitisation Solution

Every email is checking against 8 registered blacklists for viruses and spam then scanned using Heuristic Scanning Technologies.

Log in as domain administrator or restricted individual users

  • Whitelist or Blacklist
  • Train your spam filters
  • Release Quarantined Emails
  • Review Email Statistics
  • And more

Technical Details

There are two parts to the MailGuard solution.

PART 1 - border control

This eliminates 90-95% of bad email

Border control is our 21 edge level tests including -

  • Rbl (blacklists), spf, greylisting, fqdn

Yesterday for example - border control produced the following stats for a .co.uk domain...

Rejected Mail for ____.co.uk : 5239
Mail Delivered to ____.co.uk : 529

PART 2 - mailguard

For the heuristic scanning

The solution is based on a number of Open Source components (eg Spam Assassin and Maia Mailguard), which we have spent a significant amount of time customising to our own requirements.

We also have several antispam and antispam solutions on our platform (eg McAfee uvscan).

This is for the AV and Phishing components.

It's really good... and overall it's between 98-99% effective.

Benefits for your customers-

  • The time savings for your team not having to read through junk emails
  • Potential legal action if someone is offended by inappropriate content that they read in a work email - employees COULD sue their employer since recent legislation means that employers now have a duty of care.
  • Internet security is increased and virus risk reduced - significantly. Viruses lead to downtime and significant financial loss for companies.
  • In the event of broadband or email server on customer site failing, we queue the emails and alert your reseller (or you!) - so the client doesn't lose a single email (potentially an order from a client!)
  • All or specific staff can have access to a control panel so you can train the spam filters at http://mailguard.thinknetworks.co.uk
  • You can whitelist and blacklist email address or domains ( eg @bbc.co.uk)
  • Teach MailGuard which type of emails are to be treated as spam, and release any false positive.

Dragon IT Support Backup

Did you know... a large proportion of UK companies still rely on data backups stored on-site. In the event of a disaster such as fire or theft, would your data be safe?

Whether your business uses tape, CD/DVD or portable hard disks to backup your data, each solution has the following in common:

  • They require significant manual intervention.
  • Arrangements must be made to store media off-site.
  • They offer limited security in the form of data encryption.

Secure online backup like Dragon IT Support Backup is becoming an increasingly popular solution for businesses wishing to protect their critical data. Compared with traditional backup systems, our system provides you with a number of benefits: Data is immediately transferred off-site to two UK locations.

Your data is available from anywhere in the world 24/7.

Straightforward backup of multiple desktop computers, servers or laptops.

No hardware or software licences to buy and maintain.

Minimal staff intervention is required.

No limit to the amount of storage available to you. Integrity of stored data is guaranteed.

When considering the true cost to your business of alternative systems, you must factor in the cost of media, staff time, hardware, hardware maintenance and replacement, software licences and the provision of off-site storage for your media.We believe that our system offers a more robust and cost-effective solution to such traditional systems.

Please call for more information.